Your Privacy Matters to Us

Kovaistartup Technologies is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy complies with the Digital Personal Data Protection Act (DPDP) 2023 of India and other applicable privacy laws.

By using our website, products, or services, you consent to the collection and use of your information as described in this policy.

Personal Information

• Name, email address, phone number
• Company name and job title
• Billing and payment information
• Communication preferences

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

Service Data

• Data you input into our applications
• Configuration and customization settings
• Support and communication records

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services
• Communication: To respond to inquiries, provide support, and send important updates
• Billing: To process payments and manage your account
• Analytics: To understand usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional content (with your consent)

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

Under the Digital Personal Data Protection Act 2023, you have the following rights:

• Right to Access: Request information about your personal data we process
• Right to Correction: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Request transfer of your data to another service
• Right to Grievance Redressal: File complaints about data processing

To exercise these rights, contact us using the information provided below.

We retain your personal data for the following periods:

• Account Data: Until account deletion or 3 years after last activity
• Transaction Records: 7 years for tax and legal compliance
• Support Communications: 2 years after resolution
• Marketing Data: Until consent is withdrawn

Data is securely deleted after retention periods expire, unless required for legal or legitimate business purposes.